Welcome to U.S. Digitizing U.S. Digitizing is your contract digitizing solution. We are an embroidery digitizing company based in San Antonio, Texas that specializes in quick turn-around and quality digitizing at the lowest prices. Our award-wining digitizers have created a website that allows you to have real-time interaction with your personal digitizer. We create a personal relationship with our clients so that you do not feel like just a number signing up with an online company. We value every customer and ensure that your experience at U.S. Digitizing will be pleasant as we take the same personal approach with every embroidery company no matter how big or small. U.S. Digitizing can provide for all your digitizing from left chest corporate logos to the largest custom applications. We offer 3-D foam, appliqué and tackle twill services at no extra charge. US Digitizing is your one stop shop for all your digitizing needs. Our Company U.S. Digitizing was founded by two digitizers who saw a need for a superior level of contract digitizing service. After 15 years of digitizing hundreds of thousands of designs we decided to start a company providing services that would rival that of an in-house digitizer, in many cases surpassing them in every aspect. Our commitment to quality designs and superior customer service are matched by no other digitizing house. U.S. Digitizing is owned and operated in San Antonio, Texas with all elements of our company done in one location. Our Digitizers The digitizers employed at U.S. Digitizing are all skilled graphic artists as well as excellent digitizers. Every digitizer is extremely proficient in all art based software in addition to multiple digitizing software programs. By providing you an all-in-one person, we have eliminated the need to use artists in addition to digitizers, which leads to cost saving for our clients. This also allows us to use stitching in creative ways, providing a digitized file that is more artistic and appealing. We can also manipulate any existing design you may have so that you can obtain the desired outcome without using multiple contractors for the same job. All digitizers have an extensive background in operating embroidery machines which makes our designs sew out more efficiently. We find that by employing these well rounded unique individuals, we are able to provide you with level of superior service that you will not find anywhere else. Partnership We believe in having a partnership that consists of strong communication and the ability to meet and exceed the customers’ needs in a timely manner. An effective working relationship is necessary in providing any customer with a high-quality product. U.S. Digitizing will work directly with you to ensure that your client is completely satisfied with the finalized product. Our service is tailored to work best for embroiderers seeking to have a contract digitizing service that can provide the service level of an in-house digitizer. If you are a distributor, our service is excellent for you as forwarding your designs to your embroiderers is seamless with your Online Management System. We will also work directly with your embroiderers should you need our assistance. Turnaround Our Standard Turnaround time is 24 hours for normal designs under 10,000 stitches. For more complex designs, we like to take more time in order to provide the highest possible finished product. Let us know up front when you have an important deadline so we can do everything we can in order to help you meet your timeframe without any extra fees. Service Excellent customer service is a key part in our success. When you need assistance with your designs, you will work directly with your personal digitizer. You will never have to communicate through a customer service representative who is not familiar with embroidery or digitizing. Our focus is to provide a superior level of service by allowing you to have direct contact with our digitizers at all times. This will allow you to deliver or receive instant feedback from your digitizer should issues arise with your design. We find this is the best way to ensure that you establish a good personal rapport with your digitizer as gaining your trust with embroidery designs is essential to our company. Quality Quality is very essential to our foundation. We digitize for quality, efficient sewing and minimal trimming. We firmly believe that a design that looks good but does not sew efficiently is not a quality design. We will work with you to get the settings of our designs to work best on your machines. When you sign-up, we will provide you with test files so that we can adjust the densities and settings of our software to best match your machine or embroiderer. From that point on, we will digitize all designs provided by you to those specific settings. We can assure you that no other contract digitizer would provide this dedicated level of quality control. Online Account U.S. Digitizing has developed a custom Account Administration System that allows you to manage all of your quotes and orders. You will have access to your online account 24/7. You can place and track all of your orders and quotes through the Account Management System. You will be able to download finished files and view a virtual PDF sew-out of your design. Every design placed with U.S. Digitizing is stored on our sever and will always be accessible within your account. You will never have to worry about losing a design that you have placed within our system. Our system is backed-up on a daily basis so you have the comfort of knowing your designs are always safe available. We know that sometimes the electronic world may not always work the way we want, so if you are more comfortable emailing your designs, please send them to support@usdigitzing.com. We will create your account for you and manage your files as you have the convenience of ordering using either method. |
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